Cancellation and refunds

Your 14-day right

For a covered UK online service contract, you can generally cancel within 14 days after the day the contract is entered into, without giving a reason. Email info@jobschool.io with a clear cancellation statement and booking details. You do not need to use a special form.

Early service requests

We do not treat booking a meeting within 14 days as sufficient consent to start early. We obtain an express request before beginning preparation or delivery. If you cancel after properly requesting early service, a lawful proportionate charge for work actually supplied may apply. We cannot automatically keep the whole fee. Where required information or consent is missing, charges may not be recoverable.

Full performance

You lose the statutory cancellation right on full performance only if you requested early performance and acknowledged beforehand that the right would be lost once the service was fully performed. A first meeting is not automatically full performance of a multi-part package.

After the cancellation period

Outside statutory cancellation rights, we do not offer voluntary change-of-mind refunds. Rights relating to non-delivery, deficient service, misleading information, duplicate charges and other legally protected situations remain intact.

Rescheduling and questionnaire

One free reschedule is offered with at least 24 hours’ notice. Contact us about late changes or missed meetings. A second missed appointment does not include another free reschedule or voluntary refund of that appointment, subject to your legal rights and fairness. It does not automatically forfeit unrelated undelivered items. If questionnaire answers are missing two hours before the meeting, our team calls to arrange a new time.

If we cancel or there is a service problem

We offer a replacement date or appropriate remedy for affected undelivered services. Statutory rights to repeat performance, price reduction or other remedies remain where applicable. Contact info@jobschool.io.

Refund process

Where a statutory cancellation refund is due, we reimburse within the applicable 14-day deadline and generally by the original payment method unless otherwise agreed, with no refund fee. Any lawful proportionate deduction is explained.

Optional cancellation notice

You can send: “I give notice that I cancel my contract for [service], booked on [date]. Name: [name]. Contact/address: [details]. Date: [date].” No reason is required for a statutory cancellation.